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Collins Community Credit Union

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Notice of Blocked Countries for Debit Transactions

Due to regulatory requirements and incidents of fraudulent activity, the credit union blocks certain debit card activity based on risk.  From time to time, the list of blocked activity by country is updated based on current fraud trends and/or government sanctions.  Below is a list of the activity that is currently blocked on all debit cards.  The list is divided into two categories:  a) Completely Blocked and b) Blocked for Card Not Present.

 

Completely Blocked

Currently, all transactions, including PIN-based, point of sale (POS) signature based and POS when the card is not presented to the merchant are blocked from transacting.

If you have further questions regarding this notice, please contact the credit union at 1-800-472-3272.
 

 Countries Currently Completely Blocked
 Belarus
 Brazil
 Cameroon
 Congo
 Cote D'Ivoire
 Cuba
 Islamic Republic of Iran
 North Korea - Democratic People's Republic of Korea
 Lebanon
 Liberia
 Nigeria
 Somalia
 Sudan
 Syrian Arab Republic
 Zimbabwe

If you are planning to travel, please contact the Credit Union at 1-800-475-1150. If your card is lost or stolen outside of normal business hours you can report it by calling 1-800-472-3272 within the United States, or collect at 1-973-656-2345 outside of the United States.

What's New

  • Scholarship Program

    18 March 2024
    Dream Big, Achieve More: The Collins Community Credit Union Scholarship Program! We're investing in Iowa's brightest minds by offering 2 scholarships worth $1,000 each, to deserving full-time and part-time students who demonstrate academic excellence, financial responsibility and a passion for making a difference. Learn More
  • ATM to ITM Upgrades Coming

    15 March 2024
    Upgrade your banking experience with our ATM to ITM conversion! Learn More
  • Empowering Success - A conversation on Achieve@Collins

    04 March 2024
    Embark on a journey of financial empowerment with Collins Community Credit Union’s Achieve@Collins Program (originally launched in 2022). The program, led by our Retail Team, is a financial toolkit that includes our Simple Checking account, Credit Builder loan, and Financial Wellness resources. In February 2024, our branch sales manager, Michael, presented the program at Simpson College for their Upward Bound student program. Read on for his insights on Achieve@Collins’ impact in the... Learn More
  • Introducing our New Security Feature: Voice Biometrics

    31 October 2023
    We're excited to announce an important security feature coming to our Member Contact Center, beginning Tuesday, November 14, 2023. Read more about how this new feature adds an extra layer of security to protect your information.  Learn More
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