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Collins Community Credit Union

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

ACH Business and Debit Origination

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Enjoy peace of mind

Simplify your payment needs with Collins Community Credit Union’s ACH Business and Debit Origination program. This program gives you peace of mind since you don't need to worry whether a customer has paid their monthly dues or payment.

How it works

You will have access to a website where you will create and upload your ACH file transfers. Then, we will review your file and submit it to the Federal Reserve. The deposits will automatically be credited to your Collins Community Credit Union account.

Benefits

  • Peace of mind
  • No lost or stolen checks
  • Notification if or when problems arise
  • The convenience of a direct withdrawal for the customer

What we need

  • ACH Originator Application
  • ACH Originator Agreement
  • Your customer(s) will need to sign a preauthorization form (we provide) and give you a voided check from their financial institution. Their financial institution must be able to accept electronic ACH credits.

Contact Lisa Strait at 319-393-9000 ext. 1471 or via email to get started today!


Other Program Details

Collins Community Credit Union will not serve as a collector for items that do not clear the system. You will be notified when an item does not clear, but the Credit Union will not initiate another entry for the item that did not clear, nor will we attempt to collect any kind of fee for non-payment. Collection terms and arrangements should be a separate agreement with your customer. 

What's New

  • Scholarship Program

    18 March 2024
    Dream Big, Achieve More: The Collins Community Credit Union Scholarship Program! We're investing in Iowa's brightest minds by offering 2 scholarships worth $1,000 each, to deserving full-time and part-time students who demonstrate academic excellence, financial responsibility and a passion for making a difference. Learn More
  • ATM to ITM Upgrades Coming

    15 March 2024
    Upgrade your banking experience with our ATM to ITM conversion! Learn More
  • Empowering Success - A conversation on Achieve@Collins

    04 March 2024
    Embark on a journey of financial empowerment with Collins Community Credit Union’s Achieve@Collins Program (originally launched in 2022). The program, led by our Retail Team, is a financial toolkit that includes our Simple Checking account, Credit Builder loan, and Financial Wellness resources. In February 2024, our branch sales manager, Michael, presented the program at Simpson College for their Upward Bound student program. Read on for his insights on Achieve@Collins’ impact in the... Learn More
  • Introducing our New Security Feature: Voice Biometrics

    31 October 2023
    We're excited to announce an important security feature coming to our Member Contact Center, beginning Tuesday, November 14, 2023. Read more about how this new feature adds an extra layer of security to protect your information.  Learn More
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