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Collins Community Credit Union

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Debit Card

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Access to your checking account is only a swipe away with the Collins Community Credit Union Debit Card. When you use the card, funds are automatically withdrawn from your checking account. 

Instant Issue Debit Cards

You can get your debit card the same day you open an account when you visit our Blairs Ferry Road, 1800 1st Avenue or Wiley Blvd. branches in Cedar Rapids, or our Marion, Cedar Falls, Dubuque, Court Avenue or Mills Civic branch. Our unique same day debit card program is just another perk you receive when you choose Collins Community Credit Union.

  • FREE with any Collins Community CU checking account
  • Access your funds 24/7 and make purchases at millions of locations worldwide
  • Easily check updated balance and transaction information anytime online or by phone
  • Unlimited Visa Debit Card transactions
  • Unlimited withdrawals at Collins Community CU ATM machines
  • Choose "credit" option to protect your Personal Identification Number (PIN) and gain the additional protection of Visa

Questions?

For questions, please contact the Member Contact Center at 800-475-1150, email us at memberservices@collinscu.org, or stop into any Collins Community CU location.

Lost/Stolen Debit Cards

If your card is lost or stolen you may call 1-800-472-3272 (after hours number), or 
1-973-682-2652 (collect) outside the U.S.

Fraud Protection

Our system monitors every transaction done on your card. If anything out of the ordinary occurs, or if the transactions match established fraud patterns that have been reported to VISA, our fraud division will try to contact you. We want to make sure every transaction on your account is legitimate and stop any potential fraud immediately. In order to keep your account safe, we have a response center open 24 hours a day, 7 days a week. If our fraud monitoring service does contact you to verify suspicious transactions, you may see one of the following numbers on your caller ID: 1-800-262-2024, 1-866-750-9107 or 1-877-372-3495.  their valid callback number is 1-877-253-8964 (or collect at 1-973-682-2652 if you are outside the U.S.) Please be advised that our representatives will never ask you for your PIN number, or your full card number. If you have any questions about the validity of a call, please contact the Card Services department directly at 319-395-6436 or 800-475-1150 ext. 1436. 

Blocked Debit Card Activity -  Due to regulatory requirements and incidents of fraudulent activity, the credit union blocks certain debit card activity based on risk. From time to time, the list of blocked activity by country is updated based on current fraud trends and/or government sanctions. Click here for a list of the activity that is currently blocked on all debit cards.  

Verified by Visa®

Verified by Visa allows our members to add an online password to their Visa debit card, making online purchases more secure. Using Verified by Visa is a quick and simple process and takes only minutes to sign up. 

Visa® International

If you are traveling abroad, please read our information about: Currency Conversion & International Transactions

What's New

  • System Maintenance

    System Maintenance

    2020-02-13 16:37:54

    Collins Community Credit Union is performing system maintenance on Friday, March 6 beginning at 8:00 p.m.

    Learn More
  • teen girls shopping

    Back to School Shopping on a Budget

    2018-08-15 14:47:07

    Here are 8 tips to get ready for the new school year without breaking the bank.

    Learn More
  • Christmas Presents

    7 Last Minute Gifts Under $50

    2017-12-12 19:28:16

    If you missed all the great sales on Black Friday and Cyber Monday, don’t fret! You can still get your holiday shopping done on a budget and from the comfort of your couch. Check out these great gift ideas for the loved ones in your life.

    Learn More
View All What's New

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  • Scholarship Program

    18 March 2024
    Dream Big, Achieve More: The Collins Community Credit Union Scholarship Program! We're investing in Iowa's brightest minds by offering 2 scholarships worth $1,000 each, to deserving full-time and part-time students who demonstrate academic excellence, financial responsibility and a passion for making a difference. Learn More
  • ATM to ITM Upgrades Coming

    15 March 2024
    Upgrade your banking experience with our ATM to ITM conversion! Learn More
  • Empowering Success - A conversation on Achieve@Collins

    04 March 2024
    Embark on a journey of financial empowerment with Collins Community Credit Union’s Achieve@Collins Program (originally launched in 2022). The program, led by our Retail Team, is a financial toolkit that includes our Simple Checking account, Credit Builder loan, and Financial Wellness resources. In February 2024, our branch sales manager, Michael, presented the program at Simpson College for their Upward Bound student program. Read on for his insights on Achieve@Collins’ impact in the... Learn More
  • Introducing our New Security Feature: Voice Biometrics

    31 October 2023
    We're excited to announce an important security feature coming to our Member Contact Center, beginning Tuesday, November 14, 2023. Read more about how this new feature adds an extra layer of security to protect your information.  Learn More
View All What's New