Beware of Unidentified Calls or Voicemails About Your Credit or Debit Card
If you receive an unidentified call or voicemail about your credit or debit card, and you believe it to be fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information. A message from Collins Community Credit Union will always include identification.
Welcome to the Collins Community Credit Union Payment Center
At Collins Community Credit Union, we've made it easy to make payments on your Collins Community Credit Union loans.
When you're running up against a loan payment deadline, use your debit card, credit card, or checking account to quickly get the money to us. Our online payment center allows you to make payments on your Collins Community Credit Union auto, mortgage, home equity, RV, or personal loan. Credit Card payments cannot be made via the online payment center.
It only takes minutes to get started and payments can be set to recurring. To start, click the "Make a Payment" button, then log in or register. Once registered, you can make quick, secure loan payments on your Collins Community Credit Union Loans.
If you have questions or need assistance, call 800-475-1150 or review the Frequently Asked Questions below.
Frequently Asked Questions
Have questions about using our payment center? Look no further! The answers are below.
1. Is there a fee to use the payment center?
There is a $7.00 fee per transaction.
2. Can I pay my credit card bill with the online payment center?
Credit card payments cannot be made via the online payment center. To pay your bill online, click here.
3. Can I pay my mortgage with the online payment center?
Yes, as long as it is serviced by Collins Community Credit Union.
4. Why can't I complete my registration?
You may not have provided a correct answer or the correct format of an answer. For example, if MM/DD/YYYY is required and you entered M-D-YYYY, this will create an error due to the number of characters in the month and day. Additionally, dashes were used when slashes are required.
5. What should I do if I forget my User ID?
Your User ID will be your email address. If you are unsure of the email you provided, please give us a call at 800-475-1150
6. How do I reset my password? What if I can't remember my password?
Click on "Forgot Password" on the payment center website and follow the steps to reset your password.
7. I can log in, but I can't make a payment. Why?
If you can log in but cannot make a payment, it may mean you do not have any eligible accounts, or you do not have a payment due on a Collins Community Credit Union loan.
8. What types of Debit/Credit cards are accepted for payment?
The payment center accepts Visa (debit only), Mastercard (debit and credit), and Discover Cards for payments, along with ACH from your non-Collins Community Credit Union checking account. Visa Credit is not accepted.
9. I am a joint owner of my account. Can I register in my name?
Yes, as long as you have a separate email and account number, the payment center will present you with any Collins Community Credit Union loans you currently have.
11. I just received my tracking number for my payment. Can I still cancel it?
Once you receive the tracking number, the loan payment cannot be reversed or canceled.