Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
What is the six transaction limit?
When it comes to transactions, not all accounts are created equal. There are transaction accounts (i.e. checking) and non-transactional accounts (i.e. savings). Non-transactional accounts are limited to six convenient transactions per calendar month, per share type.
Why is Collins Community CU transitioning their savings accounts to limited transaction accounts?
By transitioning our savings accounts to a limited transaction savings account, it provides us the opportunity to free up assets to lend to our memberships and reinvest in the community.
When will the six transaction limit go into effect?
The six transaction limit will go into effect November 1, 2016.
If I am denied an online banking transfer from savings to checking because I have exceeded the six transaction limit, what are my options?
You can request the transfer by:
If I make a payment using my debit card, and I have insufficient funds, what happens if I have not opted in for overdraft protection and have exceeded the six transaction limit?
The transaction will be denied at point of sale.
If I have a scheduled ACH payment, coming directly from my savings account, and I exceeded the six transaction limit, how will this transaction be handled?
The transaction will be rejected and a $32 fee will be charged.
If I setup Visa® Credit Card auto pay on MyCard Info, does this count toward the six transaction limit?
Yes, your auto pay would count toward the six transaction limit.
Is a Collins Community CU Visa® credit card payment treated the same as a Collins Community CU loan payment.
No, because the payment is going to a third party.
Does the six transaction limit apply to my Christmas Club and Thrift/Vacation account?
Yes.
Will automatic transfers or payroll distributions that are set up by Collins Community CU be included in the six transaction limit?
Yes, unless the funds are going to a loan payment at Collins Community CU.
