Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
There is a flood of websites and emails promoting new information, products, or cures for coronavirus that are not legitimate. These websites and emails are being published by scammers who are phishing for your personal information.
Here are 6 tips to keep yourself safe from falling victim to these schemes.
- Think before you click – It’s easy to get caught in the moment, but before you click, pause for a second, look at the information again, and if the link looks weird, delete it.
- Examine the link – Watch for websites or emails claiming to be from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or “experts” saying they have new information or cures for the virus. The Federal Trade Commission (FTC) recommends visiting the CDC and WHO websites directly for the most up-to-date information.
- Do not open the attachments or links – If something looks off, or your receive an attachment or link you weren’t expecting, do on click on them.
- Turn on auto-updates – Many phones and other devices have automatic updates. Turn these on to ensure you’re always running the most up-to-date operating system.
- Pick up the phone – If something looks off, call the person who sent you the link or the email to verify its validity.
- Do your homework regarding donations – The FCT also recommends doing your homework before donating to charity or crowdfunding sites. If someone wants donations in cash, by gift cards, or money wire, do not do it!
Remember, if something sounds too good to be true, it probably is. Be cautious to protect your personal and financial information.
