Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
Our debit card fraud system monitors every transaction done on your card. We have a response center open 24 hours a day, 7 days a week. If anything out of the ordinary occurs, our fraud division will try to contact you. We want to make sure every transaction on your account is legitimate, and stop potential fraud immediately.
If you will be traveling, please contact us ahead of time with the dates and destination. This will help ensure that you will be able to use your card on your trip. Contact the Debit/ATM department directly at 319-395-6436 or 1-800-475-1150 ext. 1436, or send us a message online through your CU Online account.
