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Collins Community Credit Union

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Debit Card Phishing

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

There is a new debit scam going around our area which sends an automated message claiming to be from “National Credit Union Management” warning you that your debit card is locked. The message then prompts the receiver to press two to be connected to their 2...

Published on Jun 18, 2015

There is a new debit scam going around our area which sends an automated message claiming to be from “National Credit Union Management” warning you that your debit card is locked. The message then prompts the receiver to press two to be connected to their 24 hour help line. The numbers that have been reported in our area so far include 763-713-0323 and 206-777-1088.  

Should you receive a phone call or text message from these numbers hang up or delete immediately. Be sure to take extra caution if you receive any unsolicited phone calls of text message of this nature regardless of the phone number.

To ensure your safety, never give out sensitive account information such as account numbers, expiration dates, PIN numbers, etc., without knowing you who are speaking with, especially if the call was unsolicited. If the number on the caller ID is unfamiliar to you or you don’t recognize the name of the agency that’s calling, do not give out any information. 
 
Should you have any questions about phone calls or text messages you receive regarding account information contact the Credit Union directly at 800-475-1150 to verify the validity of the request.   

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