Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
If you receive an email from the email address e-bankingalert@collinscu.org with the subject line “Security Alert: Your Account Has Been Placed On Hold”, please do not click the links and delete right away. This is not a valid email from Collins Community Credit Union. This is a phishing email, with the intent to gain access to your personal information.
If you received the phishing email and clicked the link, we advise you to change your Online Banking password.
Below are the steps to change your password:
1. Visit www.collinscu.org and click the "Online Banking" tab at the top.
2. Click "Forgot Password".
3. Enter the requested personal authentication information. Click "Submit".
4. Enter and confirm your new password. Click "Submit Password".
Once your password has been changed, you will receive immediate access to your online accounts. If you have questions regarding these steps, please contact us at 1-800-475-1150.
There has not been a data breach and our member information has not been compromised, we are simply notifying you to be proactive in protecting your information from this phishing scheme. Click here to learn more how you can take steps to avoid phishing.
Collins Community Credit Union takes security seriously. We will continue to monitor all security controls to keep your data safe. If you would like to discuss this information further with one of our representatives, please contact us at 800-475-1150.
