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Collins Community Credit Union

Beware of Unidentified Calls or Voicemails About Your Credit or Debit Card

If you receive an unidentified call or voicemail about your credit or debit card, and you believe it to be fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information. A message from Collins Community Credit Union will always include identification.

Instant Issue Debit Cards With Chip Card Technology

Beware of Unidentified Calls or Voicemails About Your Credit or Debit Card

If you receive an unidentified call or voicemail about your credit or debit card, and you believe it to be fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information. A message from Collins Community Credit Union will always include identification.

We have exciting news – chip card debit cards are coming soon! But first, in order to ensure we’re able to serve you, we have to replace our instant issue machines. We will install our new machines at the close of business on Monday, September 12, which means instant issue...

Published on Sep 06, 2016

We have exciting news – chip card debit cards are coming soon! But first, in order to ensure we’re able to serve you, we have to replace our instant issue machines. We will install our new machines at the close of business on Monday, September 12, which means instant issue debit cards will not be available on Tuesday, September 13.

I repeat: instant issue debit cards will not be available on Tuesday, September 13.

So, what happens if your card is lost or stolen on September 13? Well, you have a couple options. You can call the Credit Union at 800-475-1150 and tell us that your card is lost or stolen and we’ll mark it inactive, after hours call 800-472-3272, or you can turn your card off immediately via the CardValet mobile app. Then, on Wednesday, September 14, you can visit our Wiley Blvd., or Marion branch to get a new debit card with chip card technology. 
 
Not familiar with chip card technology? Watch the video below to learn how to use your chip card. 
 
 
 
 

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