Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
On April 1, 2019, our Member Contact Center hours are changing. This change will provide a more consistent member experience and allow us to better serve our membership by providing more comprehensive phone coverage.
New Member Contact Center Hours:
- Monday through Thursday 8:30 a.m. to 5:00 p.m.
- Friday 8:30 a.m. to 5:30 p.m.
- Saturday 9:00 a.m. to 12:00 p.m.
Thank you for your membership!