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Collins Community Credit Union

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

New Credit Card Management System Coming Soon!

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

We're pleased to share we will be launching a new, easy-to-navigate system for accessing and managing your credit card information.

Published on Sep 06, 2022

Designed to optimize your experience, the new solution provides a modern interface and can be used with any mobile device, including smartphones and tablets.

You'll still have all the features you're used to and more, including:

  • Card Activation / Request Card Replacement
  • Create PIN
  • Change PIN

And for members who have a business credit card, you will be able to:

  • Lock and unlock a card
  • Communicate with program administrators through notifications
  • Understand spending trends/activity based on merchant type

To ensure a seamless transition to the new management tool, you will not be able to access your credit card information beginning at 6:00 pm on Friday, September 16, until 8:00 am on Monday, September 19. Please plan accordingly. On Monday, September 19, you will be redirected to the new application via single sign-on from Online Banking. Beginning Friday, September 16, the current system will be unavailable as we transition to the new platform. You will be able to access your account on Monday, September 19.

Accessing your account when the system is back online is simple.

For consumers, you will be automatically signed into online banking and ready to go. 

For business card holders, you will be invited to access the new application with a "Welcome to SpendTrack" email. Follow the instructions in the welcome email. Please remember to check your spam or junk folder if you do not see the email in your inbox.

For any questions regarding the upcoming transition to the new credit card management system, please contact our team at 800-475-1150!

What's New

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