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Collins Community Credit Union

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Blog & Press

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

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  • Protecting Yourself Online: Passwords

    Published on Sep 26, 2023

    Passwords are like keys.  We all use keys every day to protect our most valuable items like our homes, our cars, our mailboxes, etc.  Passwords work in a similar fashion in which they lock and unlock our online information.  This is why it is important to follow some guidelines in order to better protect our information.

  • Our Dubuque Branch is Now Open for Business!

    Published on Sep 20, 2023

    We are thrilled to announce that our Dubuque Branch is now open for business! Located at 255 John F. Kennedy Road, this branch is more than just a place for banking; it's a community hub designed with your convenience and satisfaction in mind.

  • Banking Like Never Before

    Published on Jul 17, 2023

    At Collins Community Credit Union, we are committed to continuously improving our products and services to provide you with the best banking experience possible. We are thrilled to announce the upcoming launch of our enhanced Member Contact Center experience, which will redefine the way you connect with us and revolutionize self-service banking.

  • Audio Response Telephone System (ARTS) Discontinued

    Published on Jun 08, 2023

    Our telephone banking system provider very recently communicated to us that they will no longer support and provide security updates for our Audio Response Telephone System (ARTS) and will be discontinuing it effective June 13, 2023.

  • Your Tax Refund May Help You Achieve Your Homebuying Goals

    Published on Apr 13, 2023

    Have you been saving up to buy a home this year? If so, you know there are a variety of expenses involved – from your down payment to closing costs. But there’s good news – your tax refund may help you achieve your goals by paying for some of these expenses.

  • System Update Coming Soon

    Published on Feb 22, 2023

    On Saturday, March 4 from 6:00PM to 6:00AM, and Sunday March 5 from 6:00PM to 6:00AM, Collins Community Credit Union will be performing a system update to Online Banking and our ARTS phone system.

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