Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
On Saturday, December 19 and Sunday, December 20, we will be upgrading our phone system.
Starting at 11:30 a.m. on December 19, members will not be able to call into the Credit Union.
Although our phone system will be down, our Johnson and Wilson Avenue Hy-Vee locations will be open for normal business hours on Saturday and Sunday. The Hy-Vee branches won’t be able to receive phone calls on Saturday afternoon, but should be able to receive them during business hours on Sunday.
To access account information please use CU Online or the Collins Community CU Mobile App. We apologize for the inconvenience and appreciate your patience. Thank you!
