Beware of Unidentified Calls or Voicemails About Your Credit or Debit Card
If you receive an unidentified call or voicemail about your credit or debit card, and you believe it to be fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information. A message from Collins Community Credit Union will always include identification.
January 10, 2014 - Target announced new details about the recent data breach. Target states, “As part of Target’s ongoing forensic investigation, it has been determined that certain guest information—separate from the payment card data previously disclosed—was taken from Target. This theft is not a new breach, but was uncovered as part of the ongoing investigation. At this time, the investigation has determined that the stolen information includes names, mailing addresses, phone numbers or email addresses for up to 70 million individuals.”
If your CCCU Debit or Credit Card was identified as part of the recent Target data breach, you will receive a compromise notification letter from CCCU. If you do not receive a letter your account has not been identified as part of the compromise at this time.
Click here to view previously posted information regarding the Target data breach.
CCCU would also like remind you to:
Watch your mailbox
You should receive your new CCCU credit/debit card within a few weeks of receiving your initial compromise notification; however, due to the large number of cards being reissued delays have been experienced.
Activate Your New Card
Activate your new card as soon as you receive it, and destroy your old card. Your old card account will be closed shortly after the activation of your new card.
Update Your Payment Information
Once you receive and activate your new card, contact any merchants with whom you have automatic payments set up and have them update your account information.
Visa Has A Zero Liability Policy
Visa's Zero Liability policy guarantees that you will not be held responsible for fraudulent charges.
Monitor Your Account
You may also want to consider enrolling in CCCU’s Benefits Plus program, an exclusive program that not only offers identity theft protection, but, also discounts on retail, travel, dining and much more.
Free text and e-mail fraud alerts are available directly through Visa at www.v.me. Enrolling is easy, simply create an account and register all your CCCU Visa cards and then click "Manage Alerts."
* Standard carrier rates may apply