Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
Starting today, merchants will be held responsible for any losses due to credit card fraud if they are not ready to accept chip cards.
If you already have a chip card you will be able to begin using your card as a chip card at enabled terminals. If the merchant does not have the chip card technology enabled, you will still be able to use your card by swiping, as you do now.
If you don’t have a Collins Community Credit Union Chip Card Credit Card yet, don’t worry. We will reissue chip cards to our existing card holders based on their reissue date. For example, if a card expires in December 2015, the cardholder will receive a chip card in December. If the card expires in March 2017, the cardholder will receive a chip card in March 2017. We highly recommend that anyone who travels frequently, or plans to travel internationally, request to convert their card early.
Chip card debit cards will be coming soon, however we don’t have an exact date.
Another way to increase your debit card security is with CardValet, a mobile app that lets you safeguard your information by deactivating it when it’s not in use.
- Turn your debit card on and off
- Establish transaction controls for dollar amount limits, merchant categories and geographic locations
- Receive alerts when your debit card is used, approved or exceeds the transaction controls set by you
- Stay informed of potential fraud with alerts on attempted, declined transactions
- Get real-time balances for your accounts
