Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
On Saturday, March 4 from 6:00PM to 6:00AM, and Sunday March 5 from 6:00PM to 6:00AM, Collins Community Credit Union will be performing a system update to Online Banking and our ARTS phone system. This will allow us to remain current with evolving technology and increase our efficiency as we serve our valued members.
Here’s what you need to know to plan ahead:
- Online Banking and the Collins Mobile App will be unavailable during the update periods.
- ARTS (Audio Response Telephone System) will be unavailable during the update periods.
- Debit cards and Collins Community Credit Union ATMs will be fully functional, however, the amount you’re able to withdraw may be limited. Please plan accordingly to cover your needs during the update periods if you plan on making any large purchases.
- All systems will be back up at 6:00AM on Monday, March 6. All branches will be open regular hours.
If you have any questions regarding the update, please contact the Member Contact Center at 800-475-1150. Thank you for your membership!
