For all questions and account inquiries, please call the Member Contact Center:
800-475-1150
Member Contact Center Hours:
Monday-Thursday: 8:30 A.M. - 5:00 P.M.
Friday: 8:30 A.M. - 5:30 P.M.
Saturday: 9:00 A.M. - 12:00 P.M.
If your debit card is lost or stolen, please call one of the below numbers to have your card blocked:
Within the United States:
800-472-3272
Outside the United States:
973-656-2345
If your credit card is lost or stolen, please call:
855-320-1462
To report fraud, please call:
1-877-253-8964
Remember, email is not a secure form of communication. Please do not include personal information such as your account number and Social Security Number.
We know you’re busy, that’s why we’ll contact you! Complete this form detailing your question(s) and we will get back to you when it’s convenient for you. Please allow 1-2 business days for a response. Responses will be made during Credit Union business hours. We look forward to hearing from you!
Have a legal request for documents? Often courts will order copies of banking records for legal proceedings regarding garnishments, levies, or support. Courts will issue orders, or subpoenas, requesting information from financial institutions and banks.
For garnishments, levies, estates, and verification of deposits, please send your requests to:
Collins Community Credit Union
Attn: Deposit Operations
PO Box 10500
Cedar Rapids, Iowa 52410-0500
For subpoenas and other legal requests, please send your requests to:
Collins Community Credit Union
Attn: Compliance
PO Box 10500
Cedar Rapids, Iowa 52410-0500
