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Collins Community Credit Union

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Blog & Press

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

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  • Introducing our New Security Feature: Voice Biometrics

    Published on Oct 31, 2023

    We're excited to announce an important security feature coming to our Member Contact Center, beginning Tuesday, November 14, 2023. Read more about how this new feature adds an extra layer of security to protect your information. 

  • Four Ways to Save on Gifts this Holiday Season

    Published on Oct 25, 2023

    It’s easy to be enchanted by the seasonal magic of shopping malls and outlet stores: photos with Santa and his little elves, kiosks with peppermint hot chocolate, and colorful signs displaying one-time-only deals and discounts - all under the warm glow of twinkly lights.

  • Important Enhancements to Your Member Contact Center Experience – Effective October 3

    Published on Sep 29, 2023

    We're excited to announce two important upgrades to our Member Contact Center, both beginning on Tuesday, October 3, 2023:

  • Protecting Yourself Online: Passwords

    Published on Sep 26, 2023

    Passwords are like keys.  We all use keys every day to protect our most valuable items like our homes, our cars, our mailboxes, etc.  Passwords work in a similar fashion in which they lock and unlock our online information.  This is why it is important to follow some guidelines in order to better protect our information.

  • Our Dubuque Branch is Now Open for Business!

    Published on Sep 20, 2023

    We are thrilled to announce that our Dubuque Branch is now open for business! Located at 255 John F. Kennedy Road, this branch is more than just a place for banking; it's a community hub designed with your convenience and satisfaction in mind.

  • Banking Like Never Before

    Published on Jul 17, 2023

    At Collins Community Credit Union, we are committed to continuously improving our products and services to provide you with the best banking experience possible. We are thrilled to announce the upcoming launch of our enhanced Member Contact Center experience, which will redefine the way you connect with us and revolutionize self-service banking.

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