Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
Microsoft has acknowledged a security flaw in its widely used Internet Explorer versions 6 - 11 browsers that could put online banking users at risk. This vulnerability affects individual users and not the systems at the Credit Union.
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Published on Apr 30, 2014
Microsoft has acknowledged a security flaw in its widely used Internet Explorer versions 6 - 11 browsers that could put online banking users at risk. This vulnerability affects individual users and not the systems at the Credit Union.
If you are using Internet Explorer, here are a few solutions to protect your account information:
- Use another web browser, other than Internet Explorer. CU Online is compatible with Firefox, Chrome and Mozilla.
- Update your Internet Explorer browser
- Run Internet Explorer in "enhanced protected mode"
- If you are still running Windows XP, you may not get a patch to resolve the issue since Microsoft is longer supporting XP. We encourage members to upgrade to a newer operating system or use an alternate browser.
We continue to remind you to not visit unfamiliar websites or click on unfamiliar links.
