Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
Starting June 19th Collins Community Credit Union’s Visa credit card processor, The Members Group (TMG), will begin conducting a telephone cardholder satisfaction survey. The purpose of the survey is to better understand satisfaction levels related to TMG's card services customer service center, fraud detection center and automated IVR call center system. Only cardholders who have had a recent experience with The Members Group’s card services customer service center, fraud detection center or automated IVR call center system will be surveyed. The survey is estimated to take less than five minutes. At no time during the survey process will personally identifiable information be shared, transmitted or requested from cardholders.
Thank you for your time and participation. Your response to this survey helps us in providing you an exceptional member experience.