Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
Enhancement 1: Enhanced Security
Effective October 3, 2023, Collins Community Credit Union will be implementing enhanced security measures for our Member Contact Center, 800-475-1150 and 319-393-9000 numbers. This additional layer of security will help protect your Collins accounts from unauthorized access and ensure that you receive the highest level of service.
What You Need to Do:
When calling our Member Contact Center at 800-475-1150 or 319-393-9000, be prepared to input your full social security number, prior to speaking to a live representative.
Enhancement 2: Frequently Asked Questions (FAQ) Option
We're introducing a new, automated FAQ feature to streamline your experience. Get quick answers to common questions like our hours of operation, how to open a checking account, and branch locations, without waiting to speak to a representative.
How It Works:
- Dial 800-475-1150 or 319-393-9000 and choose option 0 when prompted.
- Ask your question, and the system will provide you with a prompt and informative response.
- You'll then have the option to receive the information by SMS text message* for easy reference.
- Should you need additional assistance, you can request to speak to a Member Contact Center agent, during normal business hours.
This new feature is designed to improve your experience, reduce wait times, and empower you with the information you need when you need it.
At Collins Community Credit Union, we're committed to providing you with first-class service and continuously improving your banking experience.
Thank you for being a valued member of Collins Community Credit Union!
* Standard Text Messaging rates apply.
