Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
On November 29, 2018, Village Credit Union members unanimously voted to approve a merger with Collins Community Credit Union. Collins will officially welcome the Village staff and membership on Saturday, August 31.
As we transition the Village members into our system there are three things you need to know to prepare for the merger weekend.
- Beginning at approximately 2:00 p.m. CT on Saturday, August 31, Online Banking, the Mobile App, and the Audio Response Telephone System (ARTS) will be unavailable.
- We may experience intermittent system outages causing issues with debit and ATM cards. Please plan accordingly by carrying additional cash and a backup form of payment.
- All Collins branches will close at 12:00 p.m. CT on Saturday, August 31. The branches will remain closed on Sunday and Monday for the Labor Day holiday. Normal business hours will resume on Tuesday, September 3.
Please visit our website and Facebook page for merger updates. Thank you for your membership! We appreciate your patience as we welcome Village Credit Union to Collins Community Credit Union.
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