Beware of Unidentified Calls or Voicemails About Your Credit or Debit Card
If you receive an unidentified call or voicemail about your credit or debit card, and you believe it to be fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information. A message from Collins Community Credit Union will always include identification.
Beware of Unidentified Calls or Voicemails About Your Credit or Debit Card
If you receive an unidentified call or voicemail about your credit or debit card, and you believe it to be fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information. A message from Collins Community Credit Union will always include identification.
Chip cards reduce the number of fraud incidents, but do not completely eliminate fraud. Chip cards safeguard physical transactions at a merchant that has a chip-enabled terminal. At this time, the Chip Card does not protect you from transactions made online or over the phone. You must continue to practice safe methods of using your credit cards and debit cards, such as monitoring your statements for accuracy.
We are consistently looking for ways to protect our members from fraud. The conversion to credit card chip cards and debit cards is one of them. Should you have any questions, we are here to help!
Chip card credit cards and debit cards are issued to all new cardholders and will be reissued to existing cardholders based on their reissue date. For example, if a card expires in December 2015, the cardholder will receive a chip card in December. If the card expires in March 2017, the cardholder will receive a chip card in March 2017. We highly recommend that anyone who travels frequently, or plans to travel internationally, request to convert their card early. To request a chip card, call 800-475-1150.
Chip-enabled terminals may look slightly different and processing your transaction will be slightly different when using your Chip Card at a chip-enabled terminal.
The process will be very similar at the ATM.
Never:
Always: