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Collins Community Credit Union

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Village Merger

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

3 Things You Need to Know to Prepare for the Merger 

On November 29, 2018, Village Credit Union members unanimously voted to approve a merger with Collins Community Credit Union. Collins will officially welcome the Village staff and membership on Saturday, August 31.

As we transition the Village members into our system there are 3 things you need to know to prepare for the merger weekend.

  1. Beginning at approximately 2:00 p.m. CT on Saturday, August 31, Online Banking, the Mobile App, and the Audio Response Telephone System (ARTS) will be unavailable.
  2. We may experience intermittent system outages causing issues with debit and ATM cards. Please plan accordingly by carrying additional cash and a backup form of payment.
  3. All Collins branches will close at 12:00 p.m. CT on Saturday, August 31. The branches will remain closed on Sunday and Monday for the Labor Day holiday. Normal business hours will resume on Tuesday, September 3.

Thank you for your membership!  

A Message to VCU Members From the President and CEO

As President and CEO, I want to be the first to say welcome to Collins Community Credit Union. 

The Collins team is committed to serving its members each and every day by providing timely and accurate information. Rest assured that when you give us a call or walk through our doors we will treat you with dignity and respect. We take pride in being your trusted financial partner. 

The merger will begin Friday, August 30. Please watch your mailbox in the coming weeks for important merger and account information. 

We look forward to helping you achieve your unique financial goals! 

Thank you for your membership, 

Stefanie Rupert 
President and CEO

VCU Member Merger Resources

What's New

  • Scholarship Program

    18 March 2024
    Dream Big, Achieve More: The Collins Community Credit Union Scholarship Program! We're investing in Iowa's brightest minds by offering 2 scholarships worth $1,000 each, to deserving full-time and part-time students who demonstrate academic excellence, financial responsibility and a passion for making a difference. Learn More
  • ATM to ITM Upgrades Coming

    15 March 2024
    Upgrade your banking experience with our ATM to ITM conversion! Learn More
  • Empowering Success - A conversation on Achieve@Collins

    04 March 2024
    Embark on a journey of financial empowerment with Collins Community Credit Union’s Achieve@Collins Program (originally launched in 2022). The program, led by our Retail Team, is a financial toolkit that includes our Simple Checking account, Credit Builder loan, and Financial Wellness resources. In February 2024, our branch sales manager, Michael, presented the program at Simpson College for their Upward Bound student program. Read on for his insights on Achieve@Collins’ impact in the... Learn More
  • Introducing our New Security Feature: Voice Biometrics

    31 October 2023
    We're excited to announce an important security feature coming to our Member Contact Center, beginning Tuesday, November 14, 2023. Read more about how this new feature adds an extra layer of security to protect your information.  Learn More
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