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Collins Community Credit Union

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Audio Response Telephone System (ARTS) Discontinued

Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account

If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.

Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.

Our telephone banking system provider very recently communicated to us that they will no longer support and provide security updates for our Audio Response Telephone System (ARTS) and will be discontinuing it effective June 13, 2023.

Published on Jun 08, 2023

We understand the importance of easily checking balances, transferring funds, and reviewing account activity. That's why we are excited to announce that we will be launching a new self-serve banking option to replace ARTS in the very near future. This upgraded system will feature an improved self-serve experience with advanced security features. Stay tuned for more details.

As a reminder you can access your accounts 24/7 with Online Banking or the Collins Mobile App! You can also chat directly with a Collins Community Credit Union representative using our live online chat and Video Chat options. As always, our Member Contact Center team is also available to help.  Call 800-475-1150 to contact a representative, Mon - Thu: 8:30AM - 5:00 p.m., Fri: 8:30 a.m. - 5:30 p.m., and Sat: 9:00 a.m. - 12:00 p.m.

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