Beware of Unidentified Calls or Voicemails About Your Credit or Debit Card
If you receive an unidentified call or voicemail about your credit or debit card, and you believe it to be fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information. A message from Collins Community Credit Union will always include identification.
With Online Banking, you have access to your account information anytime, anywhere; it's the branch that's always open. Now you can do everything you need to from home, work, or on the go. Online Banking provides a private, secure and easy way to control your finances.
With Online Banking you can:
- View updated balances and transaction history
- Transfer funds between accounts or to other people with Zelle®
- Make loan and credit card payments, or request an advance from a credit line
- Pay bills quickly and conveniently with Bill Pay
- View eStatements online
- Create balance alerts
Security and Privacy
Ensuring you have a secure online banking experience is very important to us at Collins Community Credit Union. We take every security measure possible to ensure your online safety and privacy. To increase security on your online banking account, Collins Community Credit Union’s online banking platform uses Multi-Factor Authentication. This system will ask questions that you have already provided the answers to if it senses any differences in how your account is accessed, such as logging in from a different computer. When choosing login credentials avoid the use of weak passwords and challenge questions, choosing strong authenticators that are difficult to guess (include upper and lowercase letters, numbers and symbols).
If you feel your account has been compromised, please contact the Credit Union immediately at 800-475-1150.