Collins Video Chat
Want in-person assistance without leaving the comfort of home (or your office, or your vehicle)? Our live team is here to help, with the new Collins Video Chat service. Apply for loans, open new accounts, get help enrolling in Online Banking, and more, right from your mobile device or desktop. We can't wait to see you soon!
With Collins Video Chat you can:
- Open a new account
- Apply for a loan
- Get answers for your account questions
- Receive help enrolling in Online Banking
- Discuss your mortgage application
- Pay bills, transfer funds, and make loan or credit card payments
- And more!
Collins Video Chat is available to use on a laptop or desktop computer and on your mobile device.
To begin using Collins Video Chat:
- Click here to start the online video chat. You will need a functioning webcam and microphone.
- Enter your name and phone number, check to agree to the terms and conditions and hit "Next." Make sure your camera and audio are working correctly. Select either Member Services or Loan Representative by clicking "Get Connected."
- If a live service agent is available, select either Member Services or Loan Representative by clicking "Get Connected" to initiate a call. Our live service agents are available Mon - Thu: 8:30AM - 5:00 p.m., Fri: 8:30 a.m. - 5:30 p.m., and Sat: 9:00 a.m. - 12:00 p.m.
