Beware of Unidentified Calls or Voicemails About Your Credit or Debit Card
If you receive an unidentified call or voicemail about your credit or debit card, and you believe it to be fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information. A message from Collins Community Credit Union will always include identification.
When you receive a fraud text alert, the message will read like this…
“FreeMSG Collins Community CU Fraud Center 8772538964 $125.46 on card 1234 at Macy’s. If valid reply YES, fraud NO. To Opt Out, STOP.”
If you wish to stop receiving alerts, you can reply to the text alert with STOP.
Want even more security? Download CardValet, the mobile app that allows you to safeguard your debit and credit card information. With CardValet, you can turn your cards on and off, setup real time transaction alerts, and more.
To learn how you can be your own fraud fighter, along with tips on how to keep your money safe, click here to read our recent blog post. As always, if something is too good to be true, it probably is. If you ever question the validity of a notification you receive on behalf of Collins Community Credit Union please call our team at 800-475-1150.
